Frequently Asked Questions

Ordering & Payment

Is there a minimum online order?
Yes. Our minimum online order is $50. Customers must register for an account, and valid wholesale or business credentials may be requested.

What payment methods do you accept?
For in-store purchases, we accept cash, Visa, Mastercard, and Discover. Credit card purchases are subject to a 3% processing fee, and cash discounts are available for in-store purchases. Online orders may be paid by major credit card or by selecting the cashier's check/money order option available during checkout. Personal and company checks are not accepted.

Can I change my order after it has been placed?
Because we begin processing orders quickly, we are generally unable to add or remove items after an order has been submitted. Please review your order carefully before completing checkout. If you need assistance, contact us as soon as possible.

Can I request a special order or larger quantity?
Yes. If you need a larger quantity or are interested in an item that is not currently available online, please call 770-454-6690 or email acebagsinc@gmail.com with "Special Order" in the subject line.

Shipping

Where do you ship?
We currently ship within the continental United States only. We do not currently ship to Alaska, Hawaii, or international destinations.

Can I use my own UPS or shipping account?
At this time, orders are shipped using Ace Handbags' shipping account. We are reviewing additional shipping options for the future.

How is shipping calculated?
Shipping rates are based on package weight, dimensions, destination, and whether the delivery address is residential or commercial. An estimated shipping charge is provided during checkout and may be adjusted if necessary.

How quickly will my order ship?
Orders received by 4:00 PM Eastern Time are processed for same-business-day shipping. We continue processing orders until our daily carrier pickup whenever possible.

Do you offer a cashier's check or money order option?
Yes. A cashier's check/money order option is available during checkout. Please select the appropriate payment option and follow the instructions provided with your order.

Returns & Product Issues

What if an item I ordered is out of stock?
We work hard to keep our inventory as accurate as possible, but occasionally an item may sell out before an order is processed. If an unavailable item cannot be shipped, the amount for that item will be credited back to the payment method used at checkout. If you would like us to contact you about an unavailable item, please leave a note in the customer message section during checkout.

What if an item is listed incorrectly?
Occasionally a product price, description, or other information may be entered incorrectly. We reserve the right to correct the listing and cancel an affected item or order when necessary. If payment has already been processed for a cancelled item, the appropriate amount will be refunded.

What is your return policy?
Returns are accepted for unused merchandise with a factory or manufacturer defect when reported within 10 days of purchase. Merchandise must remain unused and include its original tags and proof of purchase. Damage caused by use, normal wear and tear, or damage occurring after purchase is not considered a factory defect.

For assistance with a defective item, please call 770-454-6667 or email acebagsinc@gmail.com.

Can I return an item that has been used?
No. Used merchandise cannot be returned. We ask customers to inspect merchandise before resale. Issues resulting from normal use or wear, including zippers, buckles, screws, rhinestones, straps, and similar components, are not considered factory defects after merchandise has been used or resold. When available, we are happy to provide replacement parts to assist with repairs.

How are approved returns processed?
Please contact us before returning merchandise. For online purchases, call 770-454-6690. For in-store purchases, call 770-454-6667. Approved online returns will be provided with return instructions when applicable. Claims made after the 10-day period are subject to review.

Product Information

How are handbag dimensions measured?
Length: Measured from one side of the handbag to the other.
Depth: Measured from the front of the handbag to the back.
Height: Measured from the base of the handbag to its highest point, excluding handles and straps.
Drop: Measured from the top of the handbag to the handle at its center point.