FAQ

+ Is there a minimum? Do you ship internationally?

Yes, we require a $50 minimum online order with valid approved credentials.  Customer will need to register and fax/email credentials upon request.
No, we only ship to zipcodes in the continental United States.


+ What methods of payments do you accept?

For in store purchases cash is always welcome, we also do accept VISA/MASTERCARD/DISCOVER, NO CHECKS! For online orders we accept VISA/MASTERCARD/DISCOVER and we also offer the COD option. If a customer chooses to order via COD they will be asked to click the "BY CHECK" at checkout. We only accept COD Cashier's Checks or Valid Money Orders, WE WILL NOT SHIP COD COMPANY CHECK! For more details please contact the shipping department at 7704546690.  We reserve the right to cancel any orders with customers who have returned COD Packages.  Customers with a balance due for previous shipping charges must first call and pay with a charge card.


+ Can I use my UPS Account to ship?

No, we only ship using our UPS Worldship account information.


+ How is shipping calculated?

We use UPS Ground and their rates are calculated by total weight and dimensions. Rates vary for residential/commerical addresses and all shipping costs are estimates and subject to change. A shipping quote will be estimated at checkout.


+ How quickly will I receive my order?

All orders placed before 3PM EST are guaranteed to ship out same day. We process orders until UPS physically picks up at our location so orders placed after the same day cut off may still ship out as well.


+ What if an item I ordered is out of stock?

We try to keep our inventory as up to the minute as possible but there may be instances where an item sells out. If in the event an item is ordered and not able to ship a return credit will be issued back in the amount to the card used upon checkout. We are not responsible for customers pre-selling items before they are in their possession.  We do not notify customers if an item is missing, if you would like us to notify you please leave a note in the customer message portion at checkout and we will gladly give you a call.


+ What if an item is listed incorrectly?

In the event that a product is listed at an incorrect price we reserve the right to refuse or cancel any orders placed for the product listed. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a return credit for the amount of the incorrect price.


+ Can I make changes to my order once it has been placed?

Unfortunately once an order has been placed we cannot add/remove items. We try to process orders as fast as we can to ship and customers adding/removing items will delay processing time.


+ Are there discounts for large orders?

Yes, any onetime order of $300 or more will receive a volume discount. The breakdown is as follows; $300(3%), $600(4%), $1000(5%), $2000(7%), $3000+(10%). Shipping rates will apply and sale items will be deducted from the total prior to applying discounts.


+ Do you ship COD?

Yes, we do ship via COD-MONEY ORDER/CASHIERS CHECK ONLY. All COD's are collected/processed via UPS Capital and any claims for INSF will be handled by UPS's COD-Secure Program. Customers wanting to ship via COD MONEY ORDER/CASHIERS check will be asked to click "By Check" at checkout to process the order as a COD.


+ What is your return policy?

All returns MUST be accompanied by receipts, NO EXCEPTIONS! We ONLY accept unused manufacturer defective items with original tags, 10 days from purchase date. If in the event you cannot make it within the 10 days allotted please contact us at 770-454-6667 or via email at info@acebagsinc.com and we will make a note on your account. Items that have been used or do not have a receipt we can only offer to repair the item.  Any items without a receipt will be subject to our discretion and all used items will not be refunded/exchanged.  Normal wear and tear parts such as zippers, studs, rhinestones do not qualify for returns/exchanges if used.  We will glady send you the parts needed to make any necessary repairs.


+ Can I return an item that has been used?

Used items we can not accept returns on. It is on the customer to check all items before selling them and we are not liable for normal wear and tear parts such as zippers, buckles, screws, missing shoulder straps etc. once they have been sold to your customers. We will gladly send you any parts needed to make repairs if available.


+ How are returns processed?

If in the event you receive a manufacturer defective item please contact us at 770-454-6667 for in-store purchases and 770-454-6690 for online orders. Returns for orders placed online will be issued a return label via email to adhere to the package. If the customer has daily pickups scheduled via UPS simply hand the box to the driver, for those without daily pickups the package would need to be dropped off at the nearest UPS location. In-store purchase returns we ask that you please notify us and we will make a note of when you plan on bringing the item in. Claims made after 10 days are subject to our discretion.  We do not ship out a replacement, a store credit is applied to your next order unless the customer wishes to pay for shipping charges.


+ Can items be specifically ordered to meet a certain quantity I need?

If ever you need a special quantity or are interested in a certain item that is not available online please contact us at 770-454-6690 or email us at info@acebagsinc.com Subject: SPECIAL ORDER.


+ How are handbags measured for dimensions?

We measure our handbags for Length, Depth, Height and Drop. Length is the distance from one side of the bag to the other side. Depth is the distance from the front of the bag to the back, it is measuring from the base to the highest point of the bag (not including straps/handles), Drop is the distance from the handle to the top of the bag at the center.